What do we know about the center?
The call center defrauded customers of an Australian bank last month. The center is home to dozens of traders who have not been allowed to leave the Rajudi Beach premises outside Mumbai, India’s financial capital, for fear of exposure.
How was the secret revealed?
Police received a report that a large number of breakfast delivery requests were frequently logged at a nearby restaurant, starting at four in the morning each day. Police officer Suhas Bafshi said: “The coastal town is full of tourists on the weekends, but it’s almost deserted the rest of the time.” Receiving 50 to 60 requests for tea and breakfast very early in a few days, aroused the suspicions of the police, who began to secretly monitor the place, according to “Agence France Presse”.
On the night of April 11, the police finally launched a search operation in the single-storey building, which is equipped with 60 workstations.
The forces arrested the owner and 47 workers at the site and charged them under India’s Information Technology Act with impersonation and fraud.
Authorities began a thorough examination of the computers and, after investigation, found that the young operators had been trained to communicate with bank customers in Australia.
The crooks extracted personal data and sensitive security information, including passwords, and emailed it to their managers, according to Bafshi.
The policeman added, “What is hidden is certainly greater. We are investigating the international links of this network.
These bogus call centers operate across India, and are regularly dismantled before being reconfigured.
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