Anyone making an online reservation will always be faced with the so-called AGB – Terms and Conditions at some point. Before signing a contract, you must read them. It is even possible that several terms and conditions apply at the same time, explains the German European Consumer Center (EVZ). For example, if you book a holiday home in Italy via a German online portal.
And who is responsible in the event of a problem? As EVZ’s lawyer explained, it depends on what it is. Errors in the mediation process, for example, are the responsibility of the tourist portal, while defects in a holiday home are the responsibility of the Italian owner. But it’s often not so easy to assign blame. Expert advice: “If in doubt, contact both agencies.”
Keep the terms of the contract
In addition, it is possible that the travel service provider subsequently unilaterally modifies certain clauses of the contract. It’s actually illegal, but according to the EVZ, it happens again.
Tip: save the terms and conditions on your computer when signing the contract. In this way, you will have proof in case of possible disputes in the future.
The terms and conditions are always valid from the moment I conclude the contract.
However, it is not always easy to enforce these rights. Therefore, according to the expert, it often comes down to litigation. So much the better if the AGBs are available in writing. In such cases, consumers can also contact the EVZ.
Read the important points in advance
To rule out potential issues from the outset, customers should read the AGB before ticking the box – at least the items that might be relevant in the event of a dispute.
Tip: Use your browser or the PDF search function to find specific keywords. As EVZ suggests, these include: cost, duration, delivery, cancellation, recall, default, warranty, payment terms and cancellation.
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